Returns & Exchanges
At Christy Dawn, we want you to feel beautiful and comfortable in your pieces; if your order isn't quite right, we offer returns and exchanges on unworn items within 30 days of delivery. Our process is designed to honor both our community and our commitment to sustainable fashion practices.
Visit the Returns Portal
Enter your order number and shipping zip code into our online returns portal to initiate your request and select your preferred resolution.
Select Items and Reason
Indicate which items you are returning or exchanging and provide a brief reason to help us improve our future collections.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original compostable packaging to minimize environmental waste.
Ship and Track
Drop your package off at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing